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Privacy Policy – How We Handle Your Information

When you open an account with 96bets1, we collect personal details to verify your identity, process deposits via Touch 'n Go, GrabPay, Boost dan FPX, and keep your…

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96bets1 Privacy Policy – How We Handle Your Information
PRIVACY QUESTIONS

Reach Our Data Team

If you want to see what personal data we hold, request a correction, or ask us to delete your account entirely, our privacy team is ready to help. Contact us through live chat for immediate replies during office hours, send an email for detailed requests that need documentation, or use the in-account message centre to attach identity verification securely.

Team online

Live Chat

Open the chat bubble in the bottom-right corner and select Privacy Inquiry from the menu. An agent will guide you through access requests, correction forms and deletion procedures. Average response time is under three minutes during peak hours; outside those windows expect a reply within fifteen minutes.

Email Support

Write to our privacy team at the address shown in your account settings footer. Include your registered email and a brief description of your request — access, correction, or deletion. We respond within forty-eight hours and may ask for proof of identity if you request sensitive changes.

In-Account Messages

Log in, head to Account Settings, then Messages. Compose a new message with the subject line Data Request and attach a scan of your identity document if you are asking to view or erase your file. This secure channel ensures only verified account holders can alter personal records.

HOW WE PROTECT

Security Measures Behind Your Privacy

We encrypt all personal data at rest using AES-256 and in transit with TLS 1.3, so interception attempts yield unreadable strings.

Encryption Standards

Your password is hashed with bcrypt before storage, meaning even our own database administrators cannot read it in plain text. Payment credentials entered for Touch 'n Go, GrabPay, Boost dan FPX pass through tokenized gateways, so we never hold your full card or wallet details on our servers.

Access Control

Only compliance officers, payment processors and senior support agents can view personal profiles, and each login requires two-factor authentication. Role-based permissions ensure a live-chat agent helping with a password reset cannot see your transaction history, while a finance reviewer cannot edit your contact details.

Cookie Management

Essential cookies keep you logged in and remember your language preference. Analytics cookies help us understand which lobby sections players in Petaling Jaya visit most often, but they store no personally identifiable data. You can block third-party cookies entirely without affecting deposit or withdrawal functions.

Data Retention

Active accounts keep full records indefinitely. When you close an account, we archive your transaction logs and identity documents for seven years to satisfy audit and legal requirements. After that window, all files are either stripped of identifiers or deleted from backup storage.

Breach Notification

If a security incident exposes player data, we notify affected users within seventy-two hours and outline what information was accessed, what steps we have taken to contain the breach, and how you can protect your account. We also report the incident to relevant authorities where local law requires disclosure.

Your Rights

You may request a copy of all data we hold about you, correct outdated details, restrict processing for marketing purposes, or ask us to erase your account entirely. Send your request through any support channel listed above; we aim to complete most actions within fourteen days.

Privacy Policy FAQ

We ask for your full name, email address, mobile number, date of birth and residential address. This data verifies your identity, confirms you meet age requirements, and lets us send account notifications. Payment details linked to Touch 'n Go, GrabPay, Boost dan FPX are encrypted separately.

Yes. Submit an access request via live chat, email or the in-account message centre. We will compile your profile, transaction history, login records and support correspondence into a portable file, usually within seven business days. You may need to verify your identity first.

We archive your data for seven years after account closure to meet financial-audit and dispute-resolution obligations. Once that period ends, records are anonymized or permanently deleted. You cannot reopen an account during the retention window without creating a new registration.

We share only what is necessary: payment processors receive transaction details to clear deposits and withdrawals, and compliance auditors may review anonymized logs. We never sell player lists to marketers, and we do not disclose your data for advertising without your explicit consent.

Essential cookies keep you logged in and remember your currency preference. Analytics cookies track which games and sections are popular but store no personal identifiers. You can block non-essential cookies in your browser; this may hide personalized recommendations but will not prevent deposits or game play.

Contact support through live chat, email or the secure message centre and request account deletion. We will close your profile, withdraw any remaining balance to your registered payment method, and begin the seven-year retention countdown. After that period, all records are erased.

We will notify affected users within seventy-two hours, explain what data was accessed, describe the containment steps we have taken, and advise on protecting your account. We also report the incident to authorities where local law requires, and we offer guidance on changing passwords and monitoring for fraud.

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